Increase Customer Retention With Customer Service Training in Denver & Throughout Colorado
No organization can afford to lose customers because of poor service, yet many do. Customers remember how they’ve been treated by a company, and they share their experiences with others. Studies show that a dissatisfied customer is likely to never buy from that company again—even if it has exactly what they are looking for. When customers are pleased, they’re likely to spend more on a product or service and will call again. If customer service representatives (CSRs) understand their role in the customer relationship, then the customers they work with will be more likely to return.
The Vital Learning Winning Through Customer Service™ program uses a variety of interactive training methods to target the skills, behaviors, and attitudes that have the greatest influence on understanding the customer and providing solutions. This unique approach allows organizations to personalize their customer service training with both classroom and eLearning training. In addition, Winning Through Customer Service identifies the essential behavior and communication styles that will help representatives understand their customers’ individual styles and needs.
Coaching & Development Drive Success
CSRs, sales representatives, and service managers—anyone who has internal and external customer contact—are imperative to the success of an organization. They are on the front lines of customer contact, and the way they manage customer relationships determines whether customers return.
Winning Through Customer Service trains sales and service personnel to present a professional image and to communicate effectively in everyday customer service transactions, as well as in difficult situations. These skills address the major concerns identified by more than 50 organizations within the service industry and over 10 years of product field research. At the heart of this program is a step-by-step process for conducting a customer service transaction.
Following this program with a DiSC® assessment will provide participants with valuable insights that unlock engagement, inspire effective collaboration, and dramatically improve their communication with others. DiSC® will explore the priorities that drive their behavior, learn what comes naturally and what might be challenging when interacting with others, and gain actionable strategies to strengthen their interpersonal interactions at all levels in the workplace.
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Your Questions Answered
We customize our trainings to your needs but some of the key services we cover in this training include:
- Phone skills training
- How to handle difficult customers
- Understanding why service matters
- Unconstructive communication methods
To learn more about what this training offers, reach out to the NewSummit team today.
Yes, consider The PXT® Customer Service Profile™ assessment. This tool provides information that customer-facing organizations can use to attract and develop people with the traits and skills to excel in customer service roles. The assessment helps companies maximize their brand recognition, minimize the cost of bad hires, and deliver outstanding brand experiences that positively impact the bottom line.
This assessment measures how well a person’s customer service-oriented traits fit specific customer service roles within your organization. It also helps define what outstanding customer service means for your organization to ensure alignment and consistency in how customer service is delivered. The assessment can be used for general customer service positions or tailored for specialized industries, such as hospitality, healthcare, financial services, and retail.
This training will equip your customer-facing employees with the tools to proactively retain customers, develop solutions to difficult customer situations, and perform more effectively in their roles. Learn more about how customer service training can benefit your organization by contacting NewSummit today.